Frequently Asked Questions

Frequently Asked Question

Are there any advantages in selecting your company?

Absolutely! DataCheck has been in continuous operation since 1996, long before pre-screening your job applicants was a must. Our management team has over thirty five years of combined experience in applicant screening and all the right tools to streamline background screening into your hiring process.

Frequently Asked Question

What sets you apart from your competitors? Why should we choose you?

Bottom line: Our commitment to customer service. We don't believe in voice mail or having you leave messages when you need to talk to someone immediately. Let's face it, most background screening companies offer the same services, what makes the difference is how the client is treated and at DataCheck, our clients are #1 priority. Whether you are a large or small company we value all our clients and your business!

Frequently Asked Question

What is the experience and background of DataCheck?

The company, headquartered in San Juan Capistrano, California was founded and has been in continuous operation since October 1996. With over 400 clients nationwide, DataCheck, Inc. has been assisting a wide array of business sectors, such as manufacturing, medical, retail, executive staffing, financial, hospitality and food service, etc. The President and Founder of DataCheck, Inc., Beth Miller, has been involved in investigative services for the last 30 years. Prior to DataCheck, Ms. Miller was the Executive Manager of California Credit Data, Inc., a firm specializing in mortgage credit reporting, which involved the reporting of credit and employment history on individuals applying for mortgage loans. In 1996, Ms. Miller purchased the employment pre-screening division of Orange Coast Investigations, a private investigation firm located in Orange County. Mrs. Miller is active in the company on a daily basis and works "hands on," side-by-side with her staff to assure that DataCheck's clients receive the best service possible.

Frequently Asked Question

Is your company a member of the National Association of Professional Background Screeners?

Yes, DataCheck is a founding member of this association.

Frequently Asked Question

What are your hours of operation?

DataCheck hours of operation are: Monday through Friday 8:00 AM to 5:00 PM Pacific Time

Frequently Asked Question

How do we get set up with DataCheck? Do you offer any training?

Set up is quick and easy and we can have you ordering within minutes. We e-mail all the necessary forms and instructions to get started, including the Consumer Disclosure, the Background Check Release Form and the Summary of the Applicant's Rights under the Fair Credit Reporting Act. We schedule a convenient time to train you on how to navigate our website, how to order and retrieve the background check reports and who to contact should you have questions regarding a background check.

Frequently Asked Question

Do you provide a contact person who will be assigned to handle our account with you?

If requested by the client, DataCheck will provide one key person to handle your account. Our researchers are trained in all phases of pre-employment background screening and in the event your assigned representative not available, another account representative or a member of our management team can assist you.

Frequently Asked Question

How does an employer send a request for a background check to your company?

DataCheck offers three convenient ways of receiving a request from your company:

Ordering via Fax: We set you up with all the forms needed to order the background checks and you may just fax in your requests. Fill out the fax cover sheet, and attach the consumer disclosure form, the release form, and any other necessary documents (such as the employment application) to get the background screening process started.

Ordering via our Website: You may access or website directly and order the background check online thru our secured, easy to navigate website's ordering page.

Ordering via e-mail: You may also e-mail your background check requests to us.

Frequently Asked Question

Can you customize reports?

Yes, DataCheck can customize a report to meet your hiring needs and budget.

Frequently Asked Question

How do you report status updates to your clients?

By using a user ID and password supplied by DataCheck, you can check up to the minute status of any background check in progress at our website. The status page will include the name of the applicant, the date the background check was ordered, and the status of each search ordered.

Frequently Asked Question

How is an employer informed of results?

Completed background checks are posted to our secure website for easy retrieval. You will receive an e-mail notification that your background check is ready to pick up at our website. At any time, you may review the background check in progress and see what searches have been completed.

Frequently Asked Question

What reporting system is utilized by your company?

DataCheck's software is provided by deverus, a leader in pre-employment screening software. This software allows for the automated processing of many types of searches; additionally, it allows for the automatic receiving of background check requests from our clients via our website, and allows our clients to check daily status of reports in progress, as well as retrieve final reports.

Frequently Asked Question

How do you report discrepancies found during a background screen?

Most discrepancies will be reported in the final report, however, in some cases, if the discrepancy is of a major concern, we will contact you immediately.

Frequently Asked Question

Do you contact the applicant if you need additional information or to clarify information on an employment application?

Yes, if you provide us with authorization to do so.

Frequently Asked Question

What is your turnaround time for each of the services you offer?

Depending upon the searches ordered our turnaround time can be as quickly as the same day you place your order. However, some searches (such as criminal searches) can take anywhere from the same day ordered up to four days. Circumstances that may delay information beyond four days: holidays, criminal records being stored offsite, the court's delay in obtaining archived information, etc. Some statewide criminal searches require that we mail in the applicant's release form. Some employers and schools require a fax request, which can add a day or two to the turnaround time.

Frequently Asked Question

How do you access the information you report?

Access to information found on your report is obtained in various manners. Information is obtained through direct contact with employers, schools, people, companies, governmental agencies, courts, licensing bureaus, credit bureaus and direct sources of driving records. DataCheck utilizes a network of nationwide criminal researchers to provide us with criminal records.

Frequently Asked Question

Do you utilize the services of subcontractors to fulfill criminal record searches or any other search? If there is a criminal case found, identify who determines if it's reportable?

DataCheck uses a nationwide network of researchers to assist us in fulfilling criminal record searches. Our years in the business has allowed us to weed out researches who don't perform, and build a database of researchers who provide accurate and detailed record information, combined with quick turn-around time and excellent customer service should we have questions. Our requests are sent out to the researchers several times per day, either by facsimile or by electronic means. Results are returned via the same method. Our researchers send us the results "as is" and DataCheck determines if the record is reportable under the state's reporting guidelines and under the Fair Credit Reporting Act before sending the results to the client.

Frequently Asked Question

Do you notify your clients if there is a delay and how long the delay will be?

Yes, you can check the daily status of background checks in progress at our website or call us with any questions regarding a background check in progress. If there are delays, we will post the reason and if available, an estimated time of completion. Additionally, our staff may also contact you via e-mail or phone regarding delays.

Frequently Asked Question

How do you handle a problem escalation in the event of a service issue?

In the event of a service issue, whether as simple as a question regarding a background check or as serious as a power outage, loss of website, or internet service DataCheck will respond to the situation in the most expedient method of resolving the issue. Response may be handled through our management team, and/or thru our technical assistance staff by providing direct contact with our clients to resolve the issue.

Frequently Asked Question

Can you provide background checks nationwide?

Yes. DataCheck is a full-service background screening company with clients located throughout the United States. Background checks can be done in all 50 states.

Frequently Asked Question

Can you provide international searches?

Yes. DataCheck can provide overseas employment and education verifications and criminal records. In countries where there is a language barrier, we use a network of international background providers to assist us in obtaining the background information needed.

Frequently Asked Question

Do you provide a Nationwide Criminal Check?

While the idea of a nationwide criminal check sounds extremely good, the reality is that there is no such thing as a nationwide criminal check. Even the FBI database is not truly nationwide. The FBI database does not contain most misdemeanors. Many records do not make it to the FBI because the records must be sent from the county to the state and from the state to the FBI; frequently there are breakdowns in the process. DataCheck offers the COPS™ Report, a powerful multi-jurisdictional search of state and county criminal record databases that includes data from 41 states (over 76 million records), including the Sex Offender Registries.

Frequently Asked Question

How and when will we be billed?

Your company will be billed at the end of each calendar month. Our terms are net 30. Invoices will be e-mailed to you.

Frequently Asked Question

We have more than one location. Can you invoice each location separately?

Yes, we can set up each location with separate billing, separate account user ID's, and passwords for logging into our website.

Frequently Asked Question

Do you have setup fees?

No set up fees, no monthly minimums, and no exclusive contracts! DataCheck wants you to use us because you are pleased with our services. You may use us exclusively or in conjunction with other background screening companies.

Frequently Asked Question

Do you have monthly fees?

No. You can order as few background checks as you like. No monthly minimum orders are required.

Frequently Asked Question

Do you pass along court costs?

Yes. Some courts do not require a fee, some do. For those that do, the court fees vary from county to county, from as little as $1.00 up to $68.00 (Example: A New York statewide criminal court fee is $68.00).

Frequently Asked Question

Are there any other additional costs?

Yes. At times, we are required to use an automated 3rd party system for degree verifications or to verify employment. Fees vary from employer to employer, school to school, and from country to country. Additionally, there are different fees from many states for driving records, varying from $2.00 to $25.00. These additional fees are passed on to the client.

Frequently Asked Question

What forms of payment do you accept?

We accept company checks, money orders, cashier's checks, MasterCard, Visa, Discover and American Express. Net 30 terms and payment by check from your company is possible, however, this must be approved by our Accounting Department.

Statewide Criminal Records

Applicant Tracking System

Applicants can now apply for positions directly from your company's website. DataCheck's Applicant Tracking System allows you to create detailed job listings with a link to apply online, directly from your website. With our integrated applicant tracking system, you can extend our background screening software to assist with the entire process of recruiting and managing applicants.

Features:

• Job Boards and Jobs
• Customizable applications that can be linked to jobs
• Applicant Status Tracking
• Direct Integration to Screening System – Less duplicate entry of data and faster turnaround time.
• Customizable colors and logos to create your own Job Board
• HTML provided if you prefer to link jobs or applications to your own site

Background Screening System

Our secure web portal manages requests, displays the status of background checks, and allows you to view and print reports online. Our clients are supplied with a username and password. Security and confidentiality of our website is set at the highest standards available in the industry and is maintained and supported 24/7.

Features

• No software installation on your PC's
• No software upgrades or compatibility issues to worry about
• Training so easy we conduct it over the phone while you sit in front of your computer.
• You will be up and ordering/viewing/printing within minutes
• Multiple users may be online at the same time placing orders/viewing background checks.
• View current status any time of the day of all orders placed.
• Save to file or print reports when you're ready.